We may collect the following types of information:

Personal Information: Includes your name, billing and shipping address, email address, phone number, and payment details when you make a purchase or sign up for marketing communications.

Device Information: Details such as your IP address, browser type, and operating system, collected via cookies and tracking technologies like Google Analytics and Meta Pixels.

Order Information: Information about your purchases, including products, order value, and payment method.

Marketing Information: Data collected when you subscribe to our email or SMS marketing via Klaviyo, including opt-in and opt-out preferences.

The information we collect is used to:

Process and fulfill your orders, including payment processing and shipping.

Provide order updates and communicate about promotions or store updates.

Improve your shopping experience on our website through analytics and targeted advertising.

Comply with legal obligations such as fraud prevention and tax requirements.

We only share your information with trusted third parties necessary to complete your order or improve your experience:

Payment Providers: Shopify, PayPal, Afterpay, and Zip Pay for secure payment processing.

Shipping Providers: "Ready to Ship" integrated with Australia Post for efficient order delivery.

Marketing and Analytics Tools: Google Analytics, Meta Pixels, and Klaviyo for targeted advertising and email/SMS communication.

We do not share your data with external companies beyond the above-listed service providers.

We use cookies and similar tracking technologies to collect behavioral data, such as browsing history and time spent on the site. This information helps us improve website performance, enhance your shopping experience, and provide personalized marketing. You can manage your cookie preferences through your browser settings.

We retain your personal information for as long as legally required in Australia. This includes order details, payment records, and marketing preferences.

Your personal information is securely managed through Shopify's systems, which include industry-standard security measures. While no system is completely secure, we take all reasonable steps to protect your data.

You have the right to:

Access, update, or delete your personal information.

Opt-out of marketing communications at any time by using the "unsubscribe" link in emails or replying "STOP" to SMS.

Request the deletion or export of your data, as required under applicable laws like GDPR or CCPA (rarely applicable to our customers).

To exercise these rights, please contact us at enquiries@vontreskow.com.au.

We do not collect or store additional personal data for returns, exchanges, or warranty claims. Please refer to our Returns Policy for more information.

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be revised.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at enquiries@vontreskow.com.au.