Once you place your order, you will receive an email confirmation. We’ll process your order promptly to ensure fast delivery. Once your order is shipped, you’ll receive another email with a personal tracking link to monitor your package until it arrives at your doorstep.

All orders are sent by express post. Please allow 4 to 5 business days to receive your order.

Yes, we ship worldwide! No matter where you are, we’ll ensure your order reaches you safely. Shipping times and costs may vary depending on your location, and any applicable customs or duties are the responsibility of the recipient. For more details, feel free to contact us or check our shipping policy.

You can pay for your order with the following options:

- Credit card
- Paypal
- Afterpay
- Zip Pay
- Gift Cards
- Direct deposit (email us at enquiries@vontreskow.com.au for bank details)

We do not offer refunds. However, we gladly accept returns for store credit or exchange. To qualify, items must be sent back to us within 14 days of receiving your order. Please ensure the items are in their original condition and packaging. For more information, visit our Returns Policy or contact us directly.

For hygiene reasons, we do not accept returns or exchanges on earrings. Please choose carefully when purchasing these items. If you have any questions about our earring collection, feel free to contact us for assistance.

To return or exchange your order, simply visit our Returns Portal to initiate the process. Items must be returned within 30 days of receiving your order and should be in their original condition and packaging. Once your return is approved, you'll receive further instructions to complete the process. For more details, check our Returns Policy or contact us directly.

Please allow up to 14 days for your return to be processed and actioned once we receive it. We’ll notify you as soon as your return has been completed. If you have any concerns or need updates, feel free to contact us.

We offer a 12 month warranty on all our products. This covers manufacturing defects and ensures your purchase meets our quality standards. For more details about what is covered or how to make a warranty claim, please contact us.

To ensure your product stays in excellent condition, please refer to our Care Instructions page for detailed guidance. It includes tips on cleaning, storage, and maintenance to keep your piece looking its best.